I thought it might be interesting to some of you that if you have a toy that breaks, it might just be worth calling the manufacturer to complain. You could get a full refund!
I have to say I’ve been very impressed with Leap Frog and Fisher Price’s Customer Service regarding refunding broken toys. I have called them both with complaints and they have been more than accommodating. I have a Leap Frog Activity Table and every time my baby would try to pull up to it, it would tip over. I had already upgraded the toy with replacement legs, but it still wasn’t safe. I called the manufacturer and told them my complaint and asked if there were even newer replacement legs available. Unfortunately they didn’t, but much to my surprise they offered to send a shipping label for me to send them the toy, and they would send me a brand new one. The toy I have is about 3 years old, and the newer ones are much better, even bi-lingual. Great!
Yesterday I called Fisher Price to tell them that my 14 mo. old just broke a part off of our Laugh and Learn Home (a very expensive toy). After speaking with them, they too offered to send a shipping label to me so that I can send them some pieces off my toy and in turn they will send me a full refund. I told the lady that the toy was about 3 years old, and she said it didn’t matter, it wasn’t supposed to break like that. Cool!
So, if you have a nice toy, especially one that isn’t very old, or that your children really enjoy, take a few minutes to call the manufacturer and see what they can do for you. You may get a nice surprise.
Tiff@Three Peas says:
thanks for the tip Kendra. I guess I will be making some phone calls!
May 9th, 2008 at 2:47 pm
Meghan says:
Isn’t Fisher Price fabu???!!!???
I had a bouncy seat of theirs & I had to call them 3x’s about a broken part. They sent me new everything but it still didn’t work.
They offered to replace the chair but then someone got the bright idea to look for another place to put batteries…lo & behold, that was it. The batteries in the one area we didn’t replace were bad.
I will always buy FP from now on.
Evenflo…not so much. They have horrendous c/s.
May 9th, 2008 at 4:21 pm
alizarins says:
What other parts did you have to send? Did you actually have to break off other pieces? I’m asking since the flower on our Laugh And Learn Home broke off and I was wondering what to do. Thanks.
May 9th, 2008 at 7:40 pm
Kendra says:
Hi Alizarins,
My baby broke the flower off of ours too. He actually just pulled it right out! They told me that if I still have the flower to send that, along with the green base pieces. That was it. If yours broke too, you should definitely give them a call.
Has anybody else had an experience getting a refund on broken toys? I’d love to hear from others.
May 9th, 2008 at 8:37 pm
alizarins says:
Thanks!I’ll give them a call. I have always received great customer service from FP. My sons KidTough digital camera stopped working about a year after he got it and they promptly sent a new one at no charge. Recently, one of my twins Pixters stopped working. It’s discontinued now but they sent a $20 coupon for any Mattel/Fisher Price product. Also, Step2 has been wonderful sending new pumps for our River Run Water Park when they have stopped working.
May 9th, 2008 at 11:33 pm