
I thought it might be interesting to some of you that if you have a toy that breaks, it might just be worth calling the manufacturer to complain. You could get a full refund!
I have to say I’ve been very impressed with Leap Frog and Fisher Price’s Customer Service regarding refunding broken toys. I have called them both with complaints and they have been more than accommodating. I have a Leap Frog Activity Table and every time my baby would try to pull up to it, it would tip over. I had already upgraded the toy with replacement legs, but it still wasn’t safe. I called the manufacturer and told them my complaint and asked if there were even newer replacement legs available. Unfortunately they didn’t, but much to my surprise they offered to send a shipping label for me to send them the toy, and they would send me a brand new one. The toy I have is about 3 years old, and the newer ones are much better, even bi-lingual. Great!
Yesterday I called Fisher Price to tell them that my 14 mo. old just broke a part off of our Laugh and Learn Home (a very expensive toy). After speaking with them, they too offered to send a shipping label to me so that I can send them some pieces off my toy and in turn they will send me a full refund. I told the lady that the toy was about 3 years old, and she said it didn’t matter, it wasn’t supposed to break like that. Cool!
So, if you have a nice toy, especially one that isn’t very old, or that your children really enjoy, take a few minutes to call the manufacturer and see what they can do for you. You may get a nice surprise.
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